Privacy Policy

How Caravanvio collects, uses, and protects your personal data in accordance with UK GDPR.

Last Updated: 10 April 2026

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We are committed to protecting your privacy and handling your data transparently and responsibly.

Who We Are

Caravanvio is a UK-based online marketplace that connects caravan owners with holidaymakers looking for unique caravan holiday experiences across the United Kingdom.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Caravanvio is the data controller responsible for your personal data. If you have any questions about this Privacy Policy or how we handle your data, please contact us.

Data We Collect

Account Information

  • Full name and email address
  • Password (stored securely, never in plain text)
  • Profile details you choose to provide

Listing & Booking Data

  • Caravan details, photos, and descriptions you submit
  • Booking enquiry messages and dates
  • Caravan park location and site number

Payment Information

  • Payment transaction records (processed securely via Stripe)
  • Billing details associated with your subscription
  • We never store full card numbers on our servers

Usage & Technical Data

  • IP address and browser type
  • Pages visited and time spent on site
  • Device type and operating system
  • Referring website or search terms

How We Use Your Data

We use your personal data for the following purposes, each supported by a lawful basis under UK GDPR:

PurposeLawful Basis
Creating and managing your accountContract
Processing listing payments via StripeContract
Sending booking enquiry notificationsContract
Notifying you of listing approval or rejectionContract
Improving site performance and user experienceLegitimate Interests
Preventing fraud and ensuring securityLegitimate Interests
Sending marketing emails (if opted in)Consent
Complying with legal obligationsLegal Obligation

Who We Share Your Data With

We do not sell your personal data to third parties. We only share your data with trusted service providers who help us operate the platform, and only to the extent necessary:

Stripe

Payment processing

Handles all payment transactions securely. Subject to their own privacy policy.

View their privacy policy →

Supabase

Database & authentication

Stores your account data and powers authentication. Data is hosted in the EU.

View their privacy policy →

Email service providers

Transactional emails

Used to send booking enquiry notifications, listing approvals, and account emails.

We may also disclose your data if required to do so by law, or in response to valid requests by public authorities (e.g. a court or government agency).

How Long We Keep Your Data

We retain your personal data only for as long as necessary for the purposes set out in this policy:

Account dataUntil you delete your account, plus 30 days
Listing dataFor the duration of your subscription, plus 12 months
Booking enquiry messages2 years from the date of enquiry
Payment records7 years (legal requirement for financial records)
Usage & analytics dataUp to 26 months in anonymised form

Your Rights Under UK GDPR

Under UK GDPR, you have the following rights regarding your personal data:

Right of Access

Request a copy of the personal data we hold about you.

Right to Rectification

Ask us to correct inaccurate or incomplete data.

Right to Erasure

Request deletion of your personal data ("right to be forgotten").

Right to Restrict Processing

Ask us to limit how we use your data in certain circumstances.

Right to Data Portability

Receive your data in a structured, machine-readable format.

Right to Object

Object to processing based on legitimate interests or for direct marketing.

Right to Withdraw Consent

Withdraw consent at any time where processing is based on consent.

Right to Complain

Lodge a complaint with the ICO (ico.org.uk) if you believe we have mishandled your data.

To exercise any of these rights, please contact us. We will respond within 30 days. We may need to verify your identity before processing your request.

Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction.

Encryption in transit

All data transmitted between your browser and our servers is encrypted using TLS/HTTPS.

Secure authentication

Passwords are hashed using industry-standard algorithms. We never store plain-text passwords.

Payment security

All payments are processed by Stripe, which is PCI DSS Level 1 certified. We never store card details.

Access controls

Access to personal data is restricted to authorised personnel on a need-to-know basis.

Despite our best efforts, no method of transmission over the internet is 100% secure. If you suspect a security breach, please contact us immediately.

Cookies

We use cookies and similar tracking technologies on our website. For full details on the cookies we use and how to manage them, please read our Cookie Policy.

Children's Privacy

Caravanvio is not directed at children under the age of 18. We do not knowingly collect personal data from anyone under 18. If you believe a child has provided us with personal data, please contact us and we will take steps to delete that information promptly.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email. We encourage you to review this policy periodically.

Contact & Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please get in touch:

Caravanvio
United Kingdom

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